Terms & Conditions

1.1 Reward Store

The Reward Store is part of the NESCAFÉ Dolce Gusto reward program of Nestlé UK Ltd ("Nestlé"). The use of the Reward Store is exclusively for eligible members of the PREMIO Club loyalty programme ("Member" or "Members") who are aged 18 or older, resident in England, Scotland, Wales or Northern Ireland, and who can enter into legally binding agreements. Corporate or business use isn't permitted. The rules relating to the use of the Reward Store are set out below and should be read in conjunction with the PREMIO Club Terms of Use.

Members can use their PREMIO Club points ("Point" or "Points") to pay for goods, services, vouchers or coupons (together "Reward(s)") offered from independent merchants ("Merchants").

1.2 Acceptance of Terms & Conditions

By accessing the Reward Store website ("Site") or any website linked to the Site and making transactions through the Site, specifically by clicking the "I AGREE" and/or similar buttons, you are deemed to expressly indicate your acknowledgment and acceptance of the rules applicable to the Reward Store.

1.3 Acceptance of Electronic Communication

Merchants may send you email service communications, including purchase confirmation emails, and you agree that such electronic communications satisfy any legal requirements that such communications be in writing. Service communications cannot be opted out of and therefore if you do not wish to receive these communications, you will not be able to redeem Points or make any purchases using the Site.

1.4 Relationship between You and Merchants

Rewards are sold and distributed by independent merchants who make available such Rewards directly to you via the Site. We may at our discretion vary, cancel or remove the Merchants or Rewards available on the Site or the number of Points required to purchase a Reward on the Site at any time (and without notice).

When you purchase a Reward, you directly enter into an agreement with the respective Merchant. Nestlé only provides the access and the technical platform for you to purchase Rewards directly from the Merchant. You agree and acknowledge that separate terms and conditions of the relevant Merchant will apply to certain Rewards. You agree to abide to such applicable terms and conditions, including but not limited to, rules and restrictions on availability, shipment and delivery terms, notification of defects, return and refund policies, money back guarantees and claims for damages. Nestlé will not become a party to the transaction between you and the Merchant. You should read the terms and conditions of the respective Merchant on the Merchant Details tab as you will need to accept that Merchant's terms and conditions prior to making a purchase.

1.5 Use of the Site

You may only use the Site to make legitimate purchases and shall not use the Site for any other purposes, including making any speculative, false or fraudulent purchases. By accessing and/or using the Site you authorize us to consider any person using your information a legitimate user. Your PREMIO Club membership and points are not transferable, cannot be copied and purchases can be made only by the member who is named and registered with PREMIO Club. We bear no responsibility for any consequences of illegal use of your login details. We reserve the right to refuse access to the Site in cases we deem to constitute misuse.

1.6 Restriction on Use

We may remove a Member's access to the Site at any time where a Member appears to have breached these terms, the Terms of Use or otherwise behaved in an inappropriate, misleading, unlawful or abusive manner. Nestlé will not be held responsible for any such exclusion of a Member.

For questions related to any product purchased in the Site or to your order, please contact the relevant Merchant. For general questions related to the Reward Store itself and the redemption types, please contact dolce-gusto@uk.nestle.com.

3.1 Payment with Points

You may purchase a Reward for such amount of Points as indicated on the Site, provided that you have sufficient Points available on your account at the time of purchase. Points that are not yet accrued and credited to your account at the time you place the purchase order are not available for redemption. Points are deducted from your account as soon as a reward is purchased.

3.2 No Cash Alternative

The conversion of Points into a cash amount and the payment of such cash amount to you or any similar transaction is not possible, not even in the case of the return of a Reward or the refusal of access to the Site.

3.3 Reclaim of Points

Rewards purchased by you with Points that have not been properly debited to your account can be reclaimed by us at any time. We may at our discretion decline to issue, withdraw or cancel Points and Rewards at any time.

4.1 General

For shipping, handling, returns or other delivery, the terms and conditions as set out in the relevant Merchant Details tab on the Site are exclusively applicable.

4.2 Shipping

Physical Rewards are sent only to the address explicitly provided with a specific order. Digital Rewards (including coupons and vouchers) can be downloaded via a link in the email sent to the address provided with a specific order. Delivery dates cannot be guaranteed and we do not assume any liability for failed deliveries caused by incorrect physical or email addresses, absence of the recipient, customs issues, force majeure or other reasons not under our reasonable control. Please contact the Merchant in case of non-delivery of the reward beyond the estimated delivery time stipulated on the order confirmation page. Any non-delivery claims received later than 3 months from order date can no longer be processed.

4.3 Fees & Taxes

The prices on the Site include all taxes and shipping and handling fees of the Merchant unless otherwise specified. Nevertheless, for some rewards, you may be required to pay and may bear in addition local duties and taxes such as for example VAT and/or luxury or customs taxes depending on your local jurisdiction. Please check with your local customs authorities prior to purchasing a Reward.

4.4 Withdrawal Period

Where required by applicable law, Merchants give a 14-day withdrawal period dating from the day on which you received the Reward. During this period, you have the right to withdraw from the purchase by notifying the Merchant and returning the unused and undamaged products in original packaging within 14 days of notifying the Merchant to the Merchant's address. Rewards returned thereafter can no longer be considered for refund or exchange nor can the Points be refunded unless specified otherwise. There may be a longer withdrawal period or no withdrawal period for perishable or customized items or for digital products or downloads – please refer to the Merchant Details tab on the Site for more details.

4.5 Return Handling

In case a Merchant grants a return period that exceeds any legally required withdrawal period, such terms as set out in the relevant Merchant Details tab in the Site are exclusively applicable. In case of (i) returns in accordance with the applicable terms and conditions of the relevant Merchant, or (ii) unsuccessful delivery due to your actual fault (e.g. insufficient or incorrect delivery address or no physical acceptance of the Reward at the nominated delivery address) you may be charged with incurred credit card fees, additional shipping and handling fees, and any other taxes and expenses in connection therewith.

4.6 Guarantee Period

In case of an existing fault in a reward, such guarantee periods, if any, as set out in the relevant Merchant Details tab are exclusively applicable.

5.1 Processing of Personal Information

We process personal information as required to operate the PREMIO Club as explained in the PREMIO Club Terms of Use and Privacy Notice. Please note that when you purchase a Reward, the processing of your personal data in relation with that purchase will be controlled separately by the Merchant. We will share your personal data with the relevant Merchant when you purchase a Reward, for example your Membership ID, name, e-mail address, contact phone number and shipping address. To learn more about Merchants and their data processing please see Merchant privacy notice.

5.2 Confidentiality of Credentials

Access to and use of password protected and/or secure areas of the Site is restricted to authorised persons only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution. You are responsible for maintaining the confidentiality of your credentials, including your account and password, and for restricting access to your computer to prevent unauthorised access to the Site. You agree to accept responsibility for all redemption and other activities that occur under your account or password. You should take all necessary steps to ensure that the credentials are kept confidential and secure and should inform Nestlé immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.

6.1 Contracting Party

When purchasing rewards through the Site, you enter into a purchase agreement with the relevant Merchant of the product, and not Nestlé. You expressly acknowledge and agree that Merchants are independent contractors and not employees or agents of Nestlé. Nestlé is not liable for the acts, errors, omissions, representations, warranties or negligence of the Merchants. Nestlé shall not be responsible for or liable to you in connection with any restrictions, qualifications, or other terms and conditions imposed by the Merchant on any reward items. As far as permissible by applicable law, Nestlé hereby disclaims any product or other liability, whether based on contract, tort, strict liability or otherwise, including without limitation liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with the rewards provided by any Merchant through the Site, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligent or otherwise, of such Merchant and you hereby expressly exonerate Nestlé from any liability with respect to the same. To the extent permitted by law, Nestlé excludes all liability to you or other person of whatsoever nature in respect of any negligence, willful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of a Merchant. Nothing in these terms and conditions shall limit in any way Nestlé's liability for death or personal injury caused by its negligence.

6.2 No Warranty

Nestlé does not warrant or represent that the content on the Site or any website linked to the Site is complete or up to date. Nestlé is under no obligation to update any content on the Site. Nestlé may change the content on or make improvement or changes of the Site at any time without notice. The information, products, and descriptions of rewards and other services published on the Site or a linked site may include inaccuracies or typographical errors, and to the extent permitted by law, Nestlé specifically disclaims any liability for such inaccuracies and errors.

6.3 Limitation of Liability

You agree that Nestlé and its affiliates and any of its respective officers, directors, employers, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any indirect, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with the use of the Site, or with the delay or inability to use the Site or a linked site, even if they have been made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, the transmission of any virus which may infect your equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems, unauthorized access, theft, operator errors, strike or other labor problems or any force majeure. Nestlé cannot and does not guarantee continuous, uninterrupted or secure access to the Site. Nothing in these terms and conditions shall limit in any way Nestlé's liability for death or personal injury caused by its negligence.

6.4 Legal Remedies

Nestlé reserves the right to seek all remedies available at law and in equity for any misuse of the Site and/or violations of these rules, including the right to block access from a particular internet address and to exclude you from accessing the Site.

The Site is operated by Loylogic on behalf of Nestlé. Payment card transactions are processed by Loylogic Inc, Seestrasse 78, 8703 Erlenbach, Switzerland, on behalf of Nestlé. The Loylogic parties are not a party to any contract with you and/or with a Merchant in relation with the Site. You expressly acknowledge and agree that neither of these parties will have any liability to you to the maximum extent permitted by law, and, in particular, that the limitation of liability under sec.7 above will apply as between you and any of these parties to their benefit.

The trademarks, logos and service marks (collectively "Marks") displayed on the Site are the property of Société des Produits Nestlé S.A. or of the Merchant or other third party, as the case may be. You are prohibited from using any Marks for any purpose including, but not limited to, the use as metatags on other pages or sites on the World Wide Web without the written permission of Nestlé or such other party which may own the Marks. All information and content including any software programs available on or through the Site (collectively "Content") is protected by copyright. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes. You take note that one or more patents apply to the features and services accessible via the Site, including without limitation: Loylogic's U.S. Patent No. 7,698,185 and U.S. Patent No. 8,533,083.

All exchanges rates displayed on the Site in connection with any reward transactions are under license from XE.com.

These terms and conditions may be updated from time to time. Any changes will become effective upon our posting of the Terms and Conditions on the Site. Continued use of the Reward Store will be deemed acceptance of these Terms and Conditions.

We reserve the right to withdraw or cancel the PREMIO Club loyalty program and access to the Site at any time, as set out in the PREMIO Club Terms of Use.

These terms and conditions are governed by the laws of England and Wales. You hereby consent to the exclusive jurisdiction and venue of the courts in England in all disputes arising out of or relating to the use of this Site. Nothing in these terms will affect or reduce your statutory rights.